Shipping and Returns Policy
Welcome to ShoeAngle.com we offer our customers 100% satisfaction, making it a good online shopping experience. Most of our items are shipped within 1 business day. All of our returns are processed within 2–3 business days after we receive the physical package. Please contact us if you have any questions or concerns. Inquiries are answered from 9 a.m. to 5 p.m. Pacific time Monday–Friday.
***Two day shipping transactions must be placed before 9:00 am PST Pacific time Monday–Friday in order for the transaction to be processed the same day. Anything after 9:00 am will be processed the next business day.***
- Returns are authorized for refund only.
- Products can be returned within 30 days of the delivery date.
- Refunds are processed 2–3 business days after the return is accepted at our center.
If you need an exchange, we recommend submitting a new order. This is the fastest way to receive a replacement. We cannot issue a refund for any shipping fees paid for faster delivery example Two day shipping fee will not be reimbursed if the product is returned. We will only reimburse for the value of the product.
Please enclose a copy of the order number and name inside the package to help us identify the return. We do not provide a pick-up service for the package. USPS is the best method to use. Here is the return address:
ShoeAngle.com webstore– Returns Processing Center
15942 Downey Ave
Paramount, CA 90723
We recommend that you purchase your own shipping label. If you are not able to purchase your own label, we will provide a label upon request.
***Returning used or damaged items: We will charge a restocking fee that is up to 50% of the order not including the shipping cost. If the merchandise is returned Used/Worn, Damaged, Wrong merchandise(including size, color, team, brand, ect.) Please return all items including the shoe box in original condition with all tools, tags, and stickers on the merchandise. Shoe box should be covered with wrapping paper before taping the box, and do not tape directly on the original box. Taped boxes may be subject to 30% restocking fee or $20, whichever is less.***
Our return period is 30 days. During the holiday shopping season, we will extend the return period to January 31st for all purchases between November 1st to December 31st.
Thank you for shopping at ShoeAngle.com